The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The buyer is responsible for the initial and return shipping costs on all returns. The initial cost of Free Shipping on orders over $35 will be deducted from the refund to the buyer.
You must contact WoodChopTreasures and work out why the product is being returned. Item must be shipped back to WoodChopTreasures using the same method that WoodChopTreasures used to ship item to buyer insured for the value of the initial purchase at the buyers expense. Refund will be made minus any costs incurred by WoodChopTreasures once product has arrived and is in the same condition that it was in when it left WoodChopTreasures.
There are no guarantees by our shop that your treasure will arrive before Christmas when ordered after Thanksgiving. We process and ship all orders on the next business day. What happens once the order has been processed and has been handed over to the postal carrier is out of our shop's control and is not our responsibility. Thank you for your understanding.